Actuator Pneumatic Aluminium Rack & Piston Namur ISO 5211 - Double Acting

Warranty

If Goods sold by the Company are found by the Customer to be defective due to any alleged fault in manufacture, within 1 (one) month after the date of delivery to the Customer, the allegedly defective Goods should be returned to the Company, for inspection, together with particulars of the date and number of the original order, a full description of the nature of the alleged defect together with details of working conditions and service schedule. Where Goods have been supplied but not manufactured by the Company such Goods will be sent back to the original manufacturer for inspection. Where Goods, following inspection, are proven to be faulty they will be replaced free of charge. Such replacement will depend on current stock availability and/ or lead times to obtain a replacement component. The company reserves the right to re-work any non-standard material made to customer request in the event of a fault or conformance issue. Non-standard items may not be returned without prior written consent from a director or appointed representative of the company. Non-conformance does not constitute the immediate right to return goods for credit nor does acceptance of the material back into our warehouse.
2) The Company accepts no liability for product failure due to improper use or where a product is not suitable for the application it has been used for.
3) The Company recommends all product selection be undertaken by its technical staff and accepts no liability for online product selection by the Customer.
4) The Company accepts no liability for any loss, damage or injury suffered by neither the Customer nor other persons, arising from the original purchase of a defective component, the time it takes to establish the origins of the defect, nor any subsequent time taken to obtain and replace the defective component. Storage handling resale or use of goods purchased from the Company and any condition or warranty implied by section 10 to 14 inclusive of The Sale Of goods Act 1979 and any such condition of warranty expressed or implied not stated herein (save as to title) is hereby excluded.
4.1) The Company accepts no liability for any loss, damage or injury incurred as a result of using any technical data offered by the company. All datasheets are offered as a reference point only and should be independently verified before being used to determine product suitability. All technical data is offered in good faith and is subject to change at any time and without notice.
5) Where materials are supplied/returned by the Customer then they should meet all Health and Safety requirements (including COSHH).

They can be downloaded from the product pages on our website, usually in PDF format

Shipping

For stock items - Pallet (or stillage) items will be despatched same day for next day delivery if orders are placed before 1pm. Boxed items will be despatched same day for next day delivery if orders are placed by 3pm.

On the rare occasion where there may be an out of stock item, we will contact you to confirm the lead time

Our Returns Policy

At Valve Supply we aim to make the processing of returns and replacements as fast as possible. To avoid any unnecessary delays please ensure you follow our simple procedure.

Requests to return standard stock items will be accepted, subject to a handling charge, providing the following criteria are met:

The product/s being returned are unused, supplied with their original packaging and documentation, if supplied and have been sourced from our website or 'select' websites.

The product/s have been invoiced by us and are within 10 days of the date of return.

The product/s being returned have a valid, completed Returns Note and official Valve Supply Limited Returns Number.

When returning your goods to Valve Supply please ensure you use a 'signed-for' reputable service. Valve Supply accept no responsibility for lost returns.

Should your product be faulty, please contact us using our online form to request a Returns Number and the appropriate documentation for testing and inspection.

Providing you are from within the United Kingdom.

When returning standard stock products the following handling charges will apply:

Products invoiced within 10 days of the date of return will be subject to a re-stocking fee to be advised.

Your Return

Please ensure you carefully pack your product/s being returned, together with all original packaging, documentation and accessories, if applicable and the returns number we issue you.

Please Address Your Return as Follows

Valve Supply Ltd, Unit 22, Planetary Road, Willenhall, WV13 3XA

Returns will only be processed once the above requirements have been met. Failure to follow our returns process could result in the delay of the processing of your return.

Please Note

Valve Supply Limited will not accept any responsibility for products returned by customers who use their own carriers.

Under no circumstances should returns be given to a Valve Supply representative.

We are also unable to accept any return for products sourced on a customer’s behalf; that are not standard stock items - listed on www.valvesupply.ltd or a 'select' website.

Orders for 'non-stock' custom products that are built to your specifications are unable to be returned or cancelled and as such, are purchased at the customer’s own risk.

Please view our terms and conditions page for full details.